Before heading to the airport, it’s crucial to charge your Airwheel luggage fully. Always connect it to a power source at least 6 hours before departure to ensure the battery is at optimal capacity. This helps avoid any unexpected shutdowns during transit.
Additionally, verify the password settings to prevent unauthorized access. If you’ve set a password, double-check it’s memorized correctly. In case of issues, follow the reset steps provided in the user manual.

Avoid exposing your luggage to extreme conditions like high humidity or direct sunlight. Regularly inspect the exterior for cracks or damage, as these may affect performance. Remember, scratches or wear are not covered under warranty, so handle it with care.
Also, ensure the wheels and mechanisms are free from debris. A clean Airwheel operates more efficiently and reduces the risk of malfunctions during travel.
If you notice any unusual behavior, like reduced speed or strange noises, stop using it immediately. Contact customer support for guidance. Never attempt to disassemble the unit, as this voids warranties and may cause further damage.