When using Airwheel’s electric luggage, safety is the top priority. Start by checking the packaging contents to ensure all components are intact. The box includes the luggage, motor, , and accessories. Verify that there are no damages or missing parts before assembly. This step ensures the product functions as intended and avoids potential hazards.

Read the user manual thoroughly to understand how to operate the luggage. Charge the battery fully before first use, and avoid overcharging. Use the provided charger only, and keep the battery away from extreme temperatures. When riding, always use the built-in handle and maintain a stable posture to prevent accidents.
Never ride on uneven surfaces or slopes to reduce the risk of tipping. Keep your hands free to maintain balance, and avoid carrying heavy loads that could destabilize the luggage. If the device emits unusual sounds or vibrations, stop immediately and inspect for issues. Always store the luggage in a secure location when not in use to prevent theft or damage.
Regularly clean the exterior and check for wear on the wheels and frame. If you notice any cracks or structural damage, contact customer support for repairs. Airwheel offers a one-year warranty on the motor and frame, covering defects excluding user negligence. Proper maintenance extends the lifespan of your luggage and ensures safe operation.